Account Manager

What’s CrowdRiff? Good visuals are appealing to the eye, but great visuals tell stories that reignite your desire to discover, spark your creative imagination and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to empower destination marketers to showcase their unique destinations through powerful visual storytelling solutions.✨ CrowdRiff is built around the idea of pushing the boundaries of exploration; and our dedication to finding experiences that feel more authentic and undiscovered make us who we are. We like to think of ourselves as modern-day explorers, who believe in taking action now and thrive in an open, challenging, and encouraging environment. Our team is a quirky and diverse crew that has one thing in common: our love for great visuals. Picture this. You will contribute to amplifying unique travel experiences like scuba diving in Tahiti 🌊, exploring Napa’s wine country🥂, bungee jumping in Queenstown 🤩and much more while having access to some of our amazing travel perks that allow you to immerse yourselves in local communities and culture.At CrowdRiff, you have the freedom, autonomy, and resources to set the course of your own future along with an incredible crew. We understand that to feel empowered and to keep forging new paths professionally and personally, we need to pull out all the stops. That’s why we take a proactive approach and set not only professional but also personal goals for all CrowdRiffers. To make this possible, we offer opportunities related to training, tuition, conferences, workshops, or anything else that will help you achieve your goals under our ‘DevDollars’ program. Every day, we work across departments, time zones, and even oceans to reach our goals and delight our customers - all while being remote. If you are looking to make travel an incredible experience today, and for future generations, and are passionate about visuals & tech, you’re just our type. 💯 Your Role: Account Manager The Account Manager owns a book of roughly 100 customer accounts, with a primary focus on Destination Marketing Organizations (DMOs). You will retain and grow that book through proactive relationship management, product adoption, customer support, and strategic upselling, while prospecting for new opportunities in partnership with your Business Development Representative (BDR). You will execute on established account management strategies and bring insights from the field to help shape our evolving approach.

What you'll do: Account Management & Growth

• Manage the full lifecycle of a book of approximately 100 accounts, with a focus on DMOs across the East Coast or Mountain territories.

• Build and maintain strong relationships with multiple stakeholders in each account, not just a single point of contact.

• Identify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform, Creators, and Content Planner.

• Prospect and qualify new business opportunities in partnership with your BDR.

• Meet or exceed quarterly and annual retention and revenue growth targets.

Customer Success & Support

• Serve as the primary point of contact for customers, resolving questions and escalating support issues quickly.

• Monitor customer health and proactively address churn risk before renewal.

• Partner with support resources to deliver onboarding, training, and value-driven check-ins.

• Demonstrate product value through regular business reviews and relevant success stories.

Portfolio & Pipeline Management

• Maintain accurate CRM records, account plans, and forecasts for renewals and upsells.

• Prioritize time across a large book so that high-value and at-risk accounts get the right level of attention....