AIOps & Agentic Operations Advisory Senior Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at .

We are seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale — and who now bring that hard-won experience to bear in designing the AIOps and agentic operating models that will replace much of what they once managed manually. The value this person brings is not theoretical: they know what breaks, what matters at 2am, and where automation genuinely changes outcomes versus where it creates new risk. They translate that grounded perspective into a compelling vision for CIO audiences and into delivery plans that cross-functional teams can execute.

The Work:

• Design AIOps and agentic operations architectures grounded in real enterprise run experience — identifying where autonomous operations genuinely reduce risk and cost, and where human judgment must be preserved

• Frame the vision for CIO audiences — translating complex operational transformation into a clear business case, articulating the path from current-state operations to an automation-first, agentic target state

• Build the delivery plans — defining phased roadmaps, workstream structures, tooling selections, and operating model transitions that delivery teams can own and execute without the advisory lead needing to run each workstream

• Assess and sequence the automation opportunity — applying operations experience to distinguish genuine quick wins from automation that looks good in a slide but fails in production, and prioritising accordingly

• Lead the operating model transition — redesigning roles, processes, and governance for a world where agents handle event triage, remediation, and change execution, and human operators focus on exception handling, oversight, and continuous improvement

• Shape and support business development — leading client workshops, originating opportunities through peer-to-peer CIO engagement, and contributing to proposals where operations credibility is the differentiator

• Provide thought leadership on the frontiers of intelligent operations — including multi-agent orchestration, AI-driven change risk assessment, autonomous remediation guardrails, and the governance frameworks needed to operate at machine speed

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

• Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on them

• Minimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environment

• Minimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination)

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points If:...