AR & Collections Associate - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. Responsibilities:

• Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.

• Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.

• Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.

• Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.

• Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.

• Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.

• Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).

• Post daily customer payments by recording cash, checks, and credit card transactions.

• Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.

• Effectively communicate with the Sales, Operations, and Finance teams.

• Participating in Governance calls and handling ad hoc projects as assigned

Required Skills:

• Bachelor’s degree in accounting/finance or related field.

• 1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.

• Basic knowledge of sales contracts and standard payment terms.

• Flexibility to work an early shift schedule to provide coverage and support for European time zones.

• Intermediate to Advanced Excel skills.

• Strong analytical, organizational, verbal and written communications, and interpersonal skills.

• Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.

• Knowledge and experience with automation tools and processes would be an added advantage.

• Flexibility and adaptability navigate frequent changes in a fast-growing company

Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, w...