Assistant Property Manager

Assistant Property Manager – Remote | U.S. HoursPosition Type: Full-Time, Remote

Working Hours: U.S. Client Business Hours

Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies

About the RoleAt Pavago, one of our clients is hiring an Assistant Property Manager to support the day-to-day operations of residential, commercial, or mixed-use properties.

This is a hands-on property operations role focused on:

• Tenant relations and communication

• Leasing and renewals

• Rent collection and delinquency tracking

• Maintenance and vendor coordination

• Property management systems

• Compliance and tenant documentation

• Owner and portfolio reporting

You’ll serve as the right hand to the Property Manager, ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.

If you have 2+ years of property management or real estate operations experience and hands-on experience with AppFolio, Yardi, Buildium, or similar property management software, this role is a strong fit.

What You’ll OwnTenant Relations & Communication

• Serve as the first point of contact for tenant questions regarding:

• Rent and payments

• Lease terms

• Property policies

• Maintenance requests

• Respond professionally and promptly to tenant concerns

• Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems

• Manage communication for:

• Move-ins

• Move-outs

• Lease renewals

• Escalate complex issues to the Property Manager when appropriate

Leasing & Renewals

• Draft and process:

• New leases

• Lease amendments

• Renewals

• Manage signatures and documentation through DocuSign, Dotloop, or similar platforms

• Pre-screen prospective tenants

• Schedule property showings

• Collect and organize rental applications

• Ensure leasing documentation is complete and processed on time

• Support property marketing across:

• Zillow

• Apartments.com

• Craigslist

• MLS syndication platforms

Rent Collection & Financial Administration

• Track rent payments and outstanding balances

• Apply late fees according to property policies

• Follow up professionally on delinquent accounts

• Prepare weekly delinquency reports

• Assist with monthly owner statements

• Record and reconcile:

• Deposits

• Refunds

• Security deposits

• Maintain accurate financial records within property management systems

Maintenance & Vendor Coordination

• Create and manage maintenance work orders

• Coordinate scheduling between tenants and vendors

• Track maintenance requests from submission through completion

• Keep tenants updated on maintenance status

• Follow up with vendors to prevent delays

• Confirm work has been completed satisfactorily

• Verify vendor invoices against completed work before routing them for approval

• Help ensure maintenance requests are resolved within established SLA timelines

Compliance & Property Documentation

• Maintain complete and organized tenant files, including:

• Leases

• Notices

• Inspection records

• Applications

• Compliance documents

• Ensure documentation remains accurate and audit-ready

• Support adherence to:

• Fair Housing requirements

• Local landlord-tenant laws

• Internal property management policies

• Track important lease, renewal, and compliance deadlines

Portfolio & Operational Support

• Support Property Managers with portfolio-level reporting

• Track:

• Occupancy

• Vacancy

• Turnover

• Leasing activity

• Rent collection

• Maintenance performance

• Assist with owner reporting and operational updates

• Handle administrative projects and ad hoc property-management requests

• Keep property systems current and organized

RequirementsMust-Have

2+ years of experience in:

• Property Management

• Real Estate Operations

• Leasing Administra...