Bilingual French - Remote Roadside Assistance Agent (Part Time)

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude
• You obtain the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

• Must be fluent in both English and French
• Complete Criteria Assessments: Tech Skills + Game
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence

Perks of joining the U-Haul Team! 

Compensation:

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements:

• Roadside Assistance is open 24/7/365 to assist customers
• The total number of hours scheduled each week will be based on business needs
• Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.
• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Shift Available: Tuesday, Wednesday, Thursday, Friday, and Saturday between 10:00 AM – 3:30 PM (Arizona time)

*A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result...