Claims Adjuster - Commercial Auto Excess Casualty

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

Commercial Auto Excess Casualty Specialist plays a critical role in managing high-severity commercial auto liability claims that may exceed primary policy limits. At Reserv, this specialist leverages cutting-edge automation, structured data, and modern claims systems to drive optimal outcomes while focusing on the most complex, high-impact aspects of claim handling. The role requires deep technical expertise, strong analytical skills, and the ability to collaborate within a fast-moving, technology-driven environment.

KEY RESPONSIBILITIES

• Investigate, evaluate, and resolve complex commercial auto liability claims involving excess layers of coverage, catastrophic injuries, multi-vehicle accidents, and high-exposure scenarios.

• Conduct advanced coverage analysis, including policy interpretation, endorsements, exclusions, and multi-jurisdictional considerations.

• Issue coverage position letters, including reservations of rights and denials, in alignment with regulatory and internal standards.

• Oversee litigation, partnering with defense counsel to evaluate strategy, monitor case progression, and ensure cost-effective, data-driven decision-making.

• Leverage Reserv's AI-powered tools to review claim summaries, severity predictions, and structured data insights to enhance accuracy and efficiency.

• Evaluate primary carrier handling and determine when excess involvement is triggered, ensuring timely and appropriate intervention.

• Collaborate with MGAs, carriers, brokers, and internal teams, providing clear communication and maintaining Reserv's high-touch, white-glove service standards.

• Document all claim activity within Reserv's modern claims platform, ensuring data accuracy and compliance with internal and external requirements.

• Participate in audits, trend analysis, and feedback loops to support continuous improvement and inform underwriting insights.

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent experience.

• 10+ years of commercial auto liability or casualty claims experience, preferably with excess or high-severity files.

• Strong knowledge of coverage analysis, litigation management, and complex liability evaluation.

• Excellent communication skills, with the ability to translate complex issues into clear, actionable insights.

• Comfort working in a technology-driven environment with modern systems and data-rich workflows.

• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

PREFERRED SKILLS & CERTIFICATIONS

• AIC, CPCU, SCLA, or similar designations. JD is also a huge plus.

• Experience with MGAs, TPAs, or non-admitted/excess & surplus lines.

• Familiarity with AI-enhanced claims tools or modern claims platforms (a strong plus at [Reserv](https://himalayas.app/companies/rese...