Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

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The Digital Managed Services Client Success Manager (CSM) owns the client relationship, value, and outcomes for a portfolio of approximately 10 Oracle managed services clients. The CSM is the accountable layer of the delivery model: driving governance, the service roadmap, and client satisfaction, and acting as the primary escalation point and strategic interface between the client and Huron's Service Delivery Managers (SDMs) and individual contributors across the EPM and ERP towers. This role is responsible for meeting client expectations, achieving service level agreements (SLAs), protecting engagement margin, and maximizing client satisfaction and renewal.

The Client Success Manager is central to the successful delivery of Oracle managed services. By owning the client relationship, enforcing governance and ticket discipline, applying hands-on EPM or ERP knowledge, and driving continuous improvement, the CSM protects service quality and margin while positioning Huron for renewal and growth. This role requires strong leadership, functional depth, commercial judgment, and a client-centric mindset.

Join One of Huron's Highest-Retention Teams

•Join one of Huron's highest-retention teams with a strong, collaborative culture.

•Work remotely from anywhere in the U.S. or Canada.

•Grow your career within a market-leading Oracle consulting practice.

Key Responsibilities:•Client Relationship Management: Own the client relationship end to end, acting as trusted advisor and single point of accountability. Lead weekly operational status calls and Quarterly Business Reviews (QBRs), understand client priorities, and align service delivery with their business objectives.

•Governance and Escalation: Establish and run the governance model (cadence, stakeholders, reporting) at client onboarding, and serve as the escalation point for client-facing issues, contractual risks, and prioritization decisions.

•Hands-On Oracle EPM or ERP Expertise: Apply direct, hands-on experience in Oracle EPM (EPBCS, FCCS, ARCS, EDM, Narrative Reporting) or Oracle Cloud ERP (GL, AP, AR, Cash Management, Fixed Assets, Tax, Expense, HCM, SCM) to review solutions, challenge estimates, assess ticket quality, and act as an informed counterpart to delivery teams and clients.

•Service Delivery Oversight: Oversee end-to-end delivery of managed services for the assigned portfolio, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor response and resolution performance, ticket aging, backlog, and deferred items in ServiceNow, and drive corrective action where deviations occur.

•Ticket and Case Governance: Ensure incidents and service requests are accurately categorized, prioritized, documented, and updated; conduct regular ticket reviews with SDMs and individual contributors; and confirm that resolution notes and status reflect the true state of the work.

•Enhancement and Change Management: Manage demand intake for client requests, prioritize by business value, approve level-of-effort estimates, and ensure enhancements follow the agreed change request/approval process before work begins. Coordinate release, migration, and client sign-off activities.

•Advisory Services: Advise clients on new Oracle quarterly features, release impacts, and leading practices, translating product updates into client-specific recommendations and roadmap items.

•Commerc...