Cloud Engineer I ( Azure ) - IN

L1 Technical IT Engineer - Azure Infrastructure Support

Job SummaryWe are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.

The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.

Key ResponsibilitiesMonitoring & Incident Management

• Monitor Azure infrastructure, applications, and services using approved monitoring tools.

• Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.

• Perform first-level troubleshooting and resolution of infrastructure issues.

• Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.

• Participate in major incident bridges and provide timely updates.

• Ensure accurate documentation of incidents, service requests, and resolutions.

Azure Infrastructure Support

• Monitor and support Azure Virtual Machines (Windows and Linux).

• Perform routine operational tasks on Azure resources.

• Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.

• Support Azure Backup and recovery operations.

• Assist with storage administration and capacity monitoring.

• Validate successful completion of scheduled jobs and maintenance activities.

Operating System Administration

• Perform routine health checks on servers and infrastructure components.

• Support patching and maintenance activities as per established procedures.

• Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.

Service Requests & Change Support

• Execute standard service requests and operational tasks.

• Support implementation of approved changes under supervision.

• Validate system health before and after changes.

• Maintain accurate operational records and change documentation.

Documentation & Communication

• Maintain and update operational runbooks, SOPs, and knowledge articles.

• Provide detailed shift handovers to incoming support teams.

• Communicate effectively with customers, vendors, and internal stakeholders.

• Participate in process improvement initiatives and operational reviews.

Technical Skills

Microsoft Azure

Basic knowledge and operational support experience with:

• Azure Virtual Machines

• Azure Virtual Networks (VNet)

• Network Security Groups (NSG)

• Azure Storage Accounts

• Azure Backup

• Azure Monitor

• Log Analytics Workspace

• Azure Alerts and Action Groups

• Azure DNS

• Recovery Services Vault

Windows Administration

• Event Viewer Analysis

• Disk and File System Management

• Service Monitoring

• Basic PowerShell knowledge

Linux Administration

• Service Management

• Log Analysis

• Basic Shell Scripting

Monitoring Tools Experience or exposure to:

• Azure Monitor

• AlertOps

• Other infrastructure monitoring tools

ITSM ToolsExperience using ticketing and service management platforms such as:

• ServiceNow

• HaloITSM

Preferred Skills

• Basic PowerShell scripting.

• Understanding of cloud security concepts.

• Exposure to Azure DevOps and automation tools.

• Knowledge of infrastructure monitoring and alert management.

• Familiarity with backup and disaster recovery concepts.

• Understanding of ITIL processes and best practices.

Qualifications

Education

• Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate .

• Equivalent practical experience will also be considered.

Experience

• 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Tec...