Collections Specialist

POSITION SUMMARY: The Collections Specialist collects past due balances on assigned accounts while building lasting relationships with our customer base and internal parties. The Collections Specialist is responsible for minimizing the Days Sales Outstanding (DSO) and Over 90-day delinquencies for the Company.

PRINCIPAL RESPONSIBILITIES:

• Performs collection activities on invoices and recycle hauls for assigned accounts, including but not limited to, contacting customers and providers to address outstanding balances.

• Applies advanced skills or knowledge of collection practices to reconcile and research accounts internally and externally before attempting collection activities.

• Facilitates resolution of disputed balances via research of all available information and communicates findings to invested parties.

• Accurately documents actions taken on customer accounts to maintain solid collection event history.

• Provides quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.

• Prepares follow-up reports reflecting status of credit and collection activityon a weekly basis.

• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:- Experience collecting for high dollar accounts.

MINIMUM REQUIREMENTS:- Minimum of 2 years of collections or relevant experience.

Please note, this position is not sponsorship eligible.

Rewarding Compensation and BenefitsEligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits:

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a loc...