Customer Service and Ecommerce Operations Specialist || Work From Home || Up to

Category: Other

Location: Pasig Central Post Office National Capital Region Philippines

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About the Team You’ll JoinThe client is a UK footwear brandfounded over ten years ago, designing premium women's shoes with a specialistfit focus and selling directly to customers in the UK and internationally. Theteam is small and founder-led, and its customers expect a considered andpersonal level of service that the brand takes real pride in.

Job Overview:Employment type: Full-timeShift: UK working hoursWork setup: WORK FROM HOME

What we offer:·Competitivecompensation package aligned with your skills and experience

·Nightdifferentials pay to help maximize your earnings

·ComprehensiveHMO coverage, including a free dependent on Day 1

·Employeereferral program with rewarding incentives

·20 days ofannual leave, giving you flexibility to manage your time

·Engagingteam activities and events to keep work enjoyable

·Buildstrong, high-impact connections with key stakeholders across the business

·Take part inclient engagement initiatives to elevate your professional experience.

Role Overview:We are looking for a CustomerExperience & Ecommerce Specialist to provide high-quality customer supportfor a premium UK footwear brand while supporting key ecommerce operations. Therole will manage customer enquiries, complaints, product fit and sizing advice,returns, and reviews, while also assisting with Shopify product updates,content management, and seasonal catalogue launches.

The role also has a strong AI andcontinuous improvement component, including reviewing AI-generated customerresponses, improving help center content and macros, and identifyingopportunities to increase automation without compromising the customerexperience. In addition, the successful candidate will provide limitedadministrative support to the founder and work across systems including Gorgias,Shopify, SWAP, Mintsoft, and Canva.

What We’re Looking For:We are looking for a trustworthy, smart andenthusiastic person with a very strong command of English and a personalitythat thrives on interacting with customers as well as problem solving.

A suitable candidate must be able todemonstrate a willingness to proactively solve problems and to respondpositively to customer enquiries. A good understanding of Shopify would behelpful but is not essential. Training will be provided.

A key area of accountability ofthis role is customer support, from first contact through to resolution.Adjacent ecommerce and administrative tasks are included and will be trained.This is a customer service role first, supported by ecommerce operations, andgeneral assistant.

Key Requirements Excellent written English, with warmth, clarity and accuracy

A proactive problem solver who takes ownership rather than waiting to be asked

Confident and comfortable interacting with customers

Previous customer service experience with a direct-to-consumer ecommerce or retail brand, ideally serving U...