Customer Success Consultant, US

About Zinier 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for Are you passionate about turning technology adoption into measurable business outcomes such as Adoption, GRR and NRR? Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize? Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win.

In this high-impact role, you will be the trusted advisor who ensures our customers don't just implement our platform — they transform their operations with it. A core part of how you do that is through close partnership with our Solution Architects: you will co-own the customer engagement from a technical and strategic standpoint, bridging business outcomes with platform capability. You bring enough of a technical foundation to get into the details, earn credibility with IT and operations teams, and know when to escalate versus when to solve it yourself.

You are also an operator who thinks about leverage. You actively look for ways to automate repeatable parts of your role, experiment with AI tools, and approach workflow efficiency as a professional discipline.

This isn't a passive monitoring role. You will be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation. You will need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue — sometimes in the same conversation.

Bring your consulting instincts, your technical curiosity, your hustler mentality, and your genuine passion for customer success with a measurable outcomes driven approach. This is your opportunity to shape how field service organisations transform, one successful deployment at a time.

What the role offers

• Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement

• Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks

• Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships

• Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership

• Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation

• Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets

• Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities

• Automate your workflows by actively...