Deployment Strategist, CTI

Build a Safer World.TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

The Deployment Strategist, CTI role gets enterprise cyber threat intelligence (CTI) teams from a signed contract to repeatable intelligence outcomes on TRM's Intel platform. As the first Deployment Strategist dedicated to private sector CTI in North America, you will own each customer end to end, from onboarding through adoption, renewal, and expansion. What makes this role unique at TRM is the chance to define the function from scratch: you set the deployment playbook, the success metrics, and the standard the next hire inherits.

The impact you will have:

• Get customers to real intelligence outcomes fast. Ship a working v1 deployment and onboarding playbook within your first 30 days, using Claude to turn customer call recordings and account notes into tailored onboarding plans.

• Turn early wins into habit. Use Claude and TRM's Intel platform to move analysts from one-off searches to recurring workflows, such as threat landscape and sector targeting, vulnerability prioritization, credential and infostealer exposure, ransomware readiness, and malware and IOC investigation.

• Free your time for judgment work. Build production AI workflows that pull from Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts.

• Catch risk before renewal. Define adoption benchmarks across your portfolio (hands-on usage, workflow adoption, consumption, and account-specific success metrics) and use AI-generated health signals to flag at-risk accounts well before renewal decisions.

• Prove value with executives. Run business reviews with CISOs, CTI directors, and security leaders, using AI-drafted summaries that tie product usage to outcomes they report on, such as faster investigations, reduced exposure, and analyst time saved.

• Grow every account. Co-own renewal and expansion with the Account Director, carry NRR and GRR targets alongside Sales, and use AI to find the next workflow, team, or use case worth expanding into.

• Shape the product. Use AI to cluster adoption blockers, feature gaps, data coverage needs, and new use cases into prioritized input for Product, and build the deployment tooling the next hire will inherit.

What we’re looking for:

• 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or other post-sale roles, with proven ownership of NRR, GRR, and expansion metrics, and a record of using AI to scale that work.

• Background in cyber threat intelligence, security operations, threat hunting, incident response, or a CTI vendor or platform environment (consulting, MSSP, and enterprise security teams all count).

• Credibility with CTI practitioners: you understand how a corporate CTI team works (intelligence requirements, finished intelligence, handoffs to SOC and hunt teams), you're fluent in threat actors, MITRE ATT&CK, vulnerability and exploitation intelligence, ransomware, and stealer logs, and you use AI to sharpen that intelligence work and earn an analyst's trust in the first meeting.

• Zero-to-one experience: you've built a deployment, onboarding, or customer success function or playbook from scratch, used AI to speed it up, and can point to the outcomes it produced.

• Production AI fluency: you've built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources, and you can explain the data logic and where human judgment stays in the loop.

• Executive presence: you can run a QBR with a CISO at a global bank or insurer and guide the room through substance, arriving prepared with AI-assisted briefs.

• Experience suppor...