Developer Success Engineer

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Developer Success Engineer.

About the job

In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

In this role, you’ll:

• Build new features and fix bugs in Stytch and Twilio products.

• Serve as a technical resource for customers when they have questions about our product.

• Improve documentation and processes for internal and external stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A genuine drive to understand customer needs and concerns.

• Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.

• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.

• Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.

• Familiarity with modern web services and APIs.

• Demonstrated ability to communicate credibly and effectively at all levels.

Desired:

• Experience with authentication protocols (SAML/OAuth), MFA, IdP.

• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.

• Direct experience working on a dedicated software development or product team.

Location

This role will be remote and must be willing to work East Coast business hours.

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Schedule **

Ability to work non-standard, on-call rotation weekend and holiday hours.

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Travel **

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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What We Offer**

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location....