Devops Engineer/ Senior Devops Engineer

About Us: WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

• We are built for scale.

• We are built for complexity.

• We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

• A powerful Customer Data Platform (CDP)

• Real-time behavioral segmentation and intelligence

• Omnichannel journey orchestration

• AI-driven personalization and recommendations

• Deep analytics, experimentation, and revenue attribution

WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement. Learn more about us at www.webengage.comResponsibilities :

• Design and implement high-scale and secure infrastructure.

• Plan and own your slice of the infrastructure roadmap.

• Enhance security practices around everything infrastructure.

• Drive organization-wide infosec and compliance programs like ISO, SOC2, etc.

• Review operational efficiency of infrastructure and research ways to make it better.

• Design and operate robust scaling of distributed technologies.

• Research and implement innovative methods for reducing cloud costs.

• Boost platform reliability by setting up platforms like CI/CD, centralized logging monitoring, observability, and more.

• Automate robust provisioning of the entire infrastructure.

• Design and perform dry-runs of BCP and DR practices.

• Monitor critical metrics and help reduce reaction time to incidents.

• Measure system resilience and track performance and availability SLAs.

Requirements:

• B.E/B.Tech in Computer Science or a related engineering/science field

3 - 6 Years of experience in running high-scale cloud infrastructure

• Strong fundamentals in Linux/Unix Administration

• Hands-on experience with Shell scripting, Python, Ansible.

• Extensive hands-on experience working with cloud platforms like AWS (preferable), Azure, GCP

• Experience in deployment automation, CI/CD (Jenkins, Maven, GitLab) and monitoring tools like Prometheus, DataDog, Sentry

• Knowledge of databases, architecture of distributed technologies (kafka, elasticsearch etc.), JVMs, web servers (nginx), proxies (ha-proxy)

• An intrinsic desire to go deeper beneath the abstractions offered by new-age systems.

• Knowledge of containers and orchestration (Kubernetes)

• Experience with B2B software is preferable

• You have experience in gathering, translating and prioritizing customer requirements and defining product roadmaps

• You have excellent organization, communication and presentation skills.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

• A highly inclusive work culture that promotes a relaxed, creative and productive environment.

• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here: • • • WebEngage?s=09**Do you think you fit the bill? Come along, letʼs redefine the future...