Digital Sales Representative - Activate

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Digital Sales Representative - Activate.

About the job

Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.

Responsibilities

In this role, you’ll:

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.

• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.

• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.

• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.

• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.

• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.

• Strong communication skills with the ability to engage technical and business stakeholders.

• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.

• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.

• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Desired:

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.

• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.

• Ability to interpret customer usage trends and translate insights into relevant sales conversations.

• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.

• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

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