Enrollment Operations & Process Lead

ABOUT ALU At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Enrollment team at ALU is responsible for one of the institution's most critical commercial outcomes — identifying, recruiting, and converting the students who will make up each incoming cohort. We are an ambitious, data-aware, and results-driven team that spans admissions, financial aid, regional recruitment, and enrollment operations. As we scale across multiple programmes and geographies, the quality of our data, the reliability of our reporting, and the sharpness of our market intelligence are increasingly central to how we make decisions, allocate resources, and hit our targets. This role sits at the heart of that capability.

ABOUT THE ROLE

The Enrollment Operations & Process Lead is responsible for designing how ALU's recruitment data is captured, qualified, and reported across the lead-to-enrollment journey, and for building the infrastructure needed to support it. Reporting to Enrollment Intelligence & Data Associate Director, this role sits at the intersection of process design and data systems: translating how recruitment actually works into clear, consistent workflows and specifications that our CRM and reporting tools can run on.

This role is highly analytical and best suited to someone naturally curious about why data and processes break down, and motivated to design the fix. The Process Lead will dissect data and process problems across the enrollment funnel, then translate solutions into dashboards, tools, and system specifications and build these directly where possible, and work with our central data team to implement them where platform-level changes are needed. The role requires a strong grounding in data engineering and systems thinking, alongside the judgement to know when a problem needs a quick interim fix versus a structural one.

ROLE RESPONSIBILITIES

Data & Process Design

• Map and design how data should be structured, captured, and qualified across the recruitment funnel, end to end

• Identify gaps or breakdowns in current data flows and design the fix and whether that's a process change, a new field, or a new tool

• Define and maintain qualification logic (e.g. how a lead is assessed and progressed) so it's consistent and usable across markets and teams

• Design the data model for distinguishing fee-paying capability at the point of lead capture, drawing on school data, funding signals, and engagement behaviour

• Design how future-intake and not-yet-eligible leads are captured and tracked, so prospects aren't lost between intake cycles

• Define how qualification...