FBS - Product Owner l

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the RoleWe are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.

Key Responsibilities

• Coordinate efforts across business, IT, vendors, and external partners.

• Manage relationships with technology vendors, including AI solution providers.

• Drive project execution, tracking milestones, dependencies, and deliverables.

• Support integrations between internal systems and third-party platforms.

• Partner with stakeholders to implement innovative Contact Center solutions.

• Provide visibility and communication across multiple initiatives.

Qualifications

• 3+ years of experience as a Product Owner or similar role.

• Strong experience managing technology vendors and external partners.

• Experience working cross-functionally with business and IT teams.

• Exposure to AI technologies or AI-enabled solutions.

• Excellent organizational, communication, and stakeholder management skills.

• Experience supporting software, platform, or technology implementations.

Preferred Qualifications

• Contact Center or Customer Experience environment experience.

• Experience with AI vendors and emerging technologies.

• Platform integration experience.

• Exposure to Amazon, Google, or similar technology ecosystems.

Ideal CandidateA highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The ideal candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.

What Will Make You Stand Out

• Experience leading AI-related projects or implementations.

• Strong examples of vendor management and technology integrations.

• Contact Center or Customer Experience technology experience.

RequirementsOther Critical SkillsAgile/Scrum Product Ownership Backlog Prioritization & User Story Writing

Change Management Stakeholder Management - AI/ML Product Strategy

Contact Center Operations Knowledge

Cross-Functional Collaboration

Data-Driven Decision Making Software / Tool SkillsSharePoint

Microsoft Copilot Studio Power BI Contact Center Platforms

GenAI/LLM Platforms

Office Suite BenefitsCompetitive compensation and benefits package:

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Flexible work arrangements (remote and/or office-based)

• Dynamic and inclusive work culture within a globally renowned group

• Private Health Insurance

• Pension Plan

• Paid Time Off

• Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work:* Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the rol...