Head of Growth & Operations

Headquarters: US

URL: https://openbase.ai/

Head of Growth & Operations — Openbase.ai

Full-time | Remote | Reports directly to the Founder

About Openbase

Openbase.ai is an AI gateway that helps developers and businesses access multiple AI models through one API. We simplify model access, routing, and usage management so teams can focus on building AI products.

Our MVP is ready. We are hiring a hands-on leader to own our go-to-market strategy, day-to-day business execution, and journey from launch to our first 10,000 users.

The opportunity

You will work directly with the founder to turn Openbase into a growing business with repeatable customer acquisition, strong retention, and disciplined operations.

You will own the commercial execution: finding our first customers, testing acquisition channels, improving onboarding, building partnerships, and organizing the people and systems needed to grow.

Our ambition is 10,000 users. Your responsibility is to build a credible, measurable path toward that goal, with clear milestones for activated developers, retained customers, paying accounts, and profitable usage.

What you will own

1. Go-to-market and customer acquisition

• Identify our strongest initial customer segments, including AI startups, independent developers, agencies, and software teams.

• Develop our positioning and explain why developers should choose Openbase.

• Launch and improve acquisition across X, SEO, visibility in AI search engines, developer communities, partnerships, and targeted outbound.

• Test paid campaigns with clear budgets, conversion tracking, and criteria for scaling or stopping.

• Build a growth roadmap with weekly experiments and monthly acquisition targets.

2. Developer activation and retention

• Own the journey from website visit to signup, first successful API request, first payment, and ongoing usage.

• Work with engineering to remove onboarding friction and improve documentation, quickstarts, and integration examples.

• Speak directly with developers to understand why they try Openbase, keep using it, or leave.

• Establish onboarding communications, customer support processes, and reactivation campaigns.

• Turn successful customer implementations into case studies and referrals.

3. Sales and partnerships

• Personally source and close early customers.

• Build a qualified pipeline of startups and businesses with recurring AI usage.

• Develop distribution partnerships with developer tools, AI communities, accelerators, and complementary platforms.

• Coordinate technical evaluations and customer requirements with engineering.

• Build a repeatable sales process as demand grows.

4. Business execution and team management

• Translate company goals into weekly priorities, accountable owners, and delivery dates.

• Recruit and manage freelancers, agencies, and future hires across growth, content, developer relations, and customer success.

• Own marketing budget allocation and evaluate spending against business results.

• Coordinate customer needs with product and engineering priorities.

• Implement practical workflows and automation that reduce manual work.

5. Metrics and commercial performance

• Maintain a dashboard covering acquisition, activation, retention, paying customers, and API usage.

• Track customer acquisition cost, conversion rates, and retention by channel.

• Separate customer spending from provider costs and Openbase’s retained revenue and gross profit.

• Monitor promotional credits and infrastructure costs so growth remains economically sound.

• Give the founder a clear weekly view of results, blockers, and decisions needed.

What we are looking for

• Experience leading growth and commercial execution at an early-stage SaaS, API, developer-tools, or AI infrastructure company.

• Evidence of acquiring users from an early starting point, with specific numbers and your personal contribution.

• Under...