Implementation Engineer

At Expel, signing a new customer is just the beginning. The real magic happens when we turn that excitement into a seamless onboarding experience, working integrations, confident security teams, and a customer who's ready to get the most out of our platform.

That's where you come in.

As an Implementation Engineer, you'll own the first 30–60 days of the customer journey, taking customers from their initial sales handoff through technical implementation, enablement, and their first real value with Expel.

This isn't just about configuring tools or checking boxes. You'll be the person bringing everything together, helping customers navigate technical challenges, keeping implementations on track, and making sure they're set up for success long after onboarding is complete.

You'll work closely with customers, our Security Operations Center (SOC), Customer Success, and internal technical teams to deliver an onboarding experience that's thoughtful, efficient, and built around each customer's environment.

What Expel can do for you:

• Give you ownership of the customer onboarding experience, from initial handoff through successful implementation and transition to Customer Success.

• Provide opportunities to work with a variety of enterprise security environments, technologies, and customer challenges.

• Connect you with experienced security practitioners across our SOC, engineering, and customer-facing teams.

• Give you a voice in improving how we onboard customers, streamline processes, and deliver value faster.

• Help you continue developing your technical expertise across cybersecurity, cloud environments, and Expel's Workbench platform.

• Offer a remote work environment where you can collaborate across teams while taking ownership of your work.

What you can do for Expel:

• Own the customer onboarding journey. Manage a portfolio of 15–20+ implementations simultaneously, guiding customers from post-sale handoff through technical setup, enablement, and initial value.

• Bring customers live with confidence. Lead technical onboarding, including security integrations, configurations, Workbench training, custom setup, and incident simulations.

• Help customers get the most out of Expel. Partner with our SOC to validate customer configurations and ensure they're positioned to detect and respond to real threats.

• Keep implementations moving. Establish clear timelines, communicate expectations, manage milestones, and hold customers accountable while maintaining strong relationships.

• Get ahead of potential issues. Identify technical blockers, customer readiness gaps, and slipping timelines early, escalating when necessary to prevent onboarding delays and future retention risks.

• Make customer transitions seamless. Partner closely with Customer Success to ensure every handoff includes the technical context, customer expectations, and documentation needed for long-term success.

• Help us continuously improve. Identify recurring onboarding challenges, provide feedback to Product and internal teams, and recommend improvements that reduce friction and accelerate time-to-value.

• Support the broader team. Maintain accurate implementation documentation and provide technical guidance to associate-level teammates when needed.

What You Should Bring With You

• 2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments.

• Experience in a customer-facing technical role, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services.

• Working knowledge of cybersecurity technologies, including EDR, SIEM, NDR, and CASB, and how these tools support enterprise security operations.

• A solid understanding of networking fundamentals, including the OSI model, DNS, firewalls, and proxies, particularly as they relate to security integrations and deployments.

• Familiarity with cloud environments such...