IT Intern, IT Support - Winter 2027

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.

This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027.

What You Can Expect:

• Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.

• Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review.

• Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit.

• Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.

• User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.

What we're looking for:

• Confidence: A willingness to take on new challenges, and see them through to completion.

• Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).

• Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.

• Teamwork: We work together, and succeed as a team!

Bonus points for:

• Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks.

• Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians.

• Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately.

• Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows.

• Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when...