Mission Engineer II - Grand Rapids

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact This isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable. As a Mission Engineer II, you'll work directly alongside public safety agencies to turn real operational challenges into working technical solutions.

You'll spend time with the people doing the work, understand how the agency operates, identify problems worth solving, and use Axon tools, AI, automation, data, and the broader Axon ecosystem to build against them.

Building is the core of the role, but customer needs come first. Because you're embedded with the agency, you'll also become a go-to technical resource who understands their Axon environment and helps them navigate critical needs when they arise. You may help quarterback an upcoming deployment, coordinate a complex technical issue, or connect the right Axon teams around an agency priority.

You won't replace Support, Deployment, Product, or other teams. You'll bring technical continuity, help connect the dots, and use what you learn to identify the next opportunity to build something better. Mission Engineers don't measure success by activity. They measure it by what gets built, what gets used, and what changes because of it.

What You’ll Do Location: On Site with travel

Reports To: Manager or Senior Manager of Mission Engineering

Discover the Mission

• Embed with assigned agencies to understand their mission, people, workflows, systems, and priorities.

• Develop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at your agency.

• Work with frontline users, technical teams, and agency leadership to uncover operational friction.

• Translate customer problems into clear technical requirements and measurable success criteria.

• Identify opportunities for AI, automation, data, and Axon capabilities to improve how the agency operates.

• Understand what the customer needs—not simply what they initially ask for.

Build With the Platform

• Build applications, dashboards, workflows, automations, and using Axon products and other approved Axon tools.

• Apply foundational software engineering concepts including APIs, data structures, scripting, testing, debugging, and version control.

• Use AI and AI-assisted development tools responsibly within Axon's approved development and security environment.

• Configure and extend capabilities across Axon's technology ecosystem.

• Understand when you can solve the problem yourself and when deeper Product or Engineering partnership is required.

• Build with Axon—not around it.

Transform Builds Into Outcomes

• Move solutions from discovery into real customer use.

• Test and iterate alongside the people who will actually use what you build.

• Drive adoption and measure results against agreed success criteria.

• Continue improving solutions until they create sustained operational value.

• Document successful solutions so they can be maintained, improved, and reused.

Be the Agency's Go-To Technical Resource

• Maintain a consistent onsite presence and deep understanding of the agency's Axon environment.

• Lean into critical customer needs when your technical context or involvement can materially improve the outcome.

• Help quarterback technical alignment around important deployments without replacing the teams responsible for deployment execution.

• Serve as a liaison when complex technical issues require...