Mortgage Sales Assistant

Application Deadline:11/01/2026Address:VIRTUAL(S1)05 - HomeRes - CAJob Family Group:Wealth Sales & ServiceProvides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Provides technical expertise for proactive credit analysis, structuring, decisions, and portfolio monitoring. Applies lending expertise to a lending and deposit portfolio of accounts or part of the lending process (e.g. underwriting, funding, monitoring).

• Assists in preparing new business proposals or presentations to clients/prospects.

• Assists in preparing for client meetings and account opening documentation.

• Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.

• Performs client sales & service support activities as required to meet client needs and maintain overall service standards.

• Determines client needs and ensures timely and accurate completion of transaction processing.

• Provides after sales support and handles exceptions tactfully, accurately and efficiently in accordance with Bank policy.

• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate.

• Maintains detailed knowledge and understanding of the integrated private banking services and offerings and lending procedures.

• Collaborates with internal and external stakeholders in order to deliver on business objectives.

• Analyzes data and information to provide insights and recommendations.

• Executes set-up, maintenance, and advancement of lending products and related account administration as per guidelines.

• Verifies and processes loan drawdowns, ensuring they are within the terms of the credit authorization and completion of required security documentation.

• Reviews and actions overdrafts and other monitoring reports in a timely manner.

• Sets up and completes margin / covenant tests within established timeframes.

• Maintains control of security collateral including preparation and registration.

• Identifies, diarizes, and monitors accounts for security renewals, registrations, and other expiry dates to meet compliance requirements.

• Monitors and controls the integrity of lending documentation.

• Collects fees applicable to credit terms and conditions or account agreement.

• Provides timely, accurate service and support to bankers and specialists by completing a wide variety of credit, non-credit, and related activities.

• Identifies, records and advises banker / relationship manager of any credit &/or risk management issues

• Identifies opportunities to increase profitability, create capacity and reduce expenses.

• Ensure timely and accurate set-up, maintenance and advance of lending products.

• May focus on either after sales service, or compliance (risk management) and fulfillment services, or both.

• Mitigates identified risks and makes credit recommendations/decisions in accordance with sound credit-granting principles and compliance with the Bank’s philosophy and principles outlined in corporate risk policy and supporting policies and procedures.

• Identifies and escalates irregularities and discrepancies to management as per guidelines.

• Participates in assigned audits and compliance reviews.

• Ensures proper adherence to the code of conduct and ethical guidelines.

• Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.

• Protects the Bank’s assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.

• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other em...