Payment Integrity Program Development Senior Manager

Job Description

A bit about this role:

At Devoted, our mission is to build trust with our providers and members by ensuring claims are paid accurately and on time with transparent policies. Our Payment Integrity Concept Development Department is at the forefront of this effort, ensuring provider claims are paid correctly, free of errors, and aligned with contractual terms.

As our Payment Integrity Program Development Senior Manager, you will serve as a senior payment integrity subject matter expert operating in a high-autonomy, outcomes-driven role. You will help manage and optimize our portfolio of internal and vendor-supported payment integrity edits and audits, ensuring programs operate accurately, efficiently, and effectively.

Working collaboratively with Concept Development leaders and operational partners, you will oversee complex initiatives across implementation, validation, performance monitoring, maintenance, and issue resolution. You will combine claims and reimbursement expertise, analytical judgment, and operational insight to identify problems, develop practical solutions, and improve portfolio performance.

This role requires independent thinking, professional creativity, and the ability to lead complex, multi-phase work across functions. You will contribute to improvements in savings realization, operational efficiency, turnaround times, and provider experience while helping build scalable processes and capabilities.

Your responsibilities and impact will include:

Program Operations & Portfolio Management: Manage assigned internal and vendor-supported payment integrity programs across implementation, monitoring, maintenance, and ongoing operational support. Establish priorities, coordinate resources, and ensure effective execution.

Portfolio Assurance & Optimization: Evaluate program performance, including savings, hit rates, yield, turnaround times, and provider impacts. Identify trends, emerging risks, and opportunities for improvement.

Complex Root Cause Analysis & Remediation: Independently investigate complex claims, configuration, and operational issues. Determine root causes and impact, develop evidence-based recommendations, and drive resolution across functions.

Concept Implementation & Validation: Partner with clinical, coding, and reimbursement SMEs to translate concept logic into clear implementation requirements. Collaborate with Engineering, Product, Data Science, and operational teams to support configuration, testing, deployment, and troubleshooting.

Maintenance, Monitoring & Compliance: Coordinate portfolio maintenance, backsweeps, performance monitoring, regulatory updates, and compliance-related activities. Ensure appropriate controls, documentation, escalation, and follow-through.

Program & Process Improvement: Identify recurring inefficiencies, capacity constraints, and operational risks. Partner with department leadership to evaluate and implement improvements involving workflows, resource allocation, automation, and technology.

Data-Driven Decision-Making: Use claims information, operational metrics, analytical tools, and performance trends to investigate issues, evaluate opportunities, and inform recommendations.

Cross-Functional Leadership & Influence: Develop a clear point of view, constructively challenge assumptions, and bring together stakeholders across Payment Integrity, Claims, Compliance, Engineering, Product, and Data Science to achieve measurable outcomes.

Project Management & Operational Scalability: Independently lead complex, multi-phase initiatives, manage competing priorities and dependencies, and strengthen repeatable processes, knowledge sharing, and cross-coverage.

Required skills and experience:

• Bachelor's degree and a minimum of 6 years of relevant professional experience within a health plan, payment integrity vendor, healthcare revenue cycle environment, or related healthcare setting.

• Strong expertise in he...