Payroll Implementation Manager

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.

Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.

Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.

We’re looking for a Payroll Implementation Manager who will play an integral role in designing, building, and scaling our payroll implementation experience. As one of the first few dedicated payroll implementation experts, you will work closely with our product and engineering teams to design a repeatable process and then successfully scale the payroll product. You will work directly with some of our largest customers to prepare them for long term success. As an early hire, you will have unparalleled opportunity for ownership and growth within the company. Spanish speaking fluency is a requirement.

Responsibilities

• Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup.

• Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers.

• Maintain a high level of data integrity for the Customer Success team by auditing clients’ payroll data (including tax filings and imported payroll history from a client’s previous provider) and ensuring Seso is setup to file with the appropriate tax agencies

• Own the relationship with customers as they work toward going live on Seso payroll. Be their biggest advocate within Seso.

• Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently

• Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation

• Manage client expectations - Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience

• You will be coordinating across all departments internally and externally including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal

• You will work very closely with leadership to identify and anticipate the risk, opportunities, and key gaps to make our partners successful

• Write the playbooks for systems and processes to scale future partners

Skillset

• Spanish speaking fluency

• 3+ years experience in payroll implementation management in a fast-paced environment, ideally developing your own process and customer-facing materials

• Extreme sense of ownership and urgency when it comes to solving customer problems.

• Comfortable in a fast paced environment where processes and products change often.

• Experience building playbooks from scratch and scaling systems & processes

• Strong project management skills (organized, flexible, an...