Product Designer, Point of Sale

Location(s): US (remote), Boston (hybrid), or New York (hybrid) - **EST preferred

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Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets.

Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the "why" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest.

We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us.

A day in the life (Responsibilities)

• Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy.

• Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.

• Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.

• Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.

• Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports.

• Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners.

• Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised.

• Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution.

What you'll need to thrive (Requirements)

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.

• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints.

• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.

• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.

• You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features.

• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces.

• 3+ years in product design, showing clear progression from...