Product Operations | General Builder (All Levels)

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the RoleRamp is looking for ambitious generalists who want to turn difficult customer and business problems into better products and better ways of working.

In Product Operations, you will own a problem space from investigation through execution and measurement. You might uncover why customers abandon a workflow, build an AI tool that removes hours of manual work, or help a product team bring a new capability to customers. You will work closely with Product, Engineering, Design, Data, and customer-facing teams, combining analytical rigor with the willingness to do the work yourself.

This role is designed for people who want substantial responsibility. You will build customer understanding, product judgment, technical fluency, and the ability to lead across teams. Strong performance can create opportunities for broader ownership in Product Operations, Product Management, Business Operations, or AI Operations, depending on your strengths and Ramp’s needs. Growth comes from sustained impact, demonstrated readiness, and available opportunities.

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*

What You’ll Do- Ramp moves incredibly fast, and our specific Product Operations needs change regularly. Each Product Operations team member is assigned to a specific product, such as Bill Pay, Procurement, or Travel. Ramp moves incredibly fast, and our specific Product Operations needs change regularly. During the hiring process, we will discuss which product areas are hiring priorities and where you could make the greatest impact.

Own customer and operational outcomes. Take responsibility for a defined problem, establish a baseline, and follow through until the experience improves.

• Find the underlying problem. Combine customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.

• Make clear recommendations. Use your product sense and business acumen to size opportunities, compare tradeoffs, and help product partners decide where a process change, automation, or product investment will have the greatest effect.

• Build and improve workflows. Create practical tools and automations, including AI-assisted solutions, that reduce repetitive work and improve reliability. Validate outputs and measure whether people actually benefit.

• Bring changes into use with empathy. Own operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.

• Lead across teams. Define metrics, establish owners, resolve dependencies, communicate decisions, and keep important work moving when the path is unclear.

What You Bring- 2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup. Level and compensation will be determined based on experience and qualifications.

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