Product Operations Intern, Rewards

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with a wide range of flexible payment options designed to give customers more choice, accessibility, and a smarter overall experience. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a curious, driven, and detail-oriented Product Operations Intern to join our Rewards team. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a growing team, with abundant prospects for career advancement.

Rewards is where Sezzle turns everyday shopping into value for our customers. Through the Earn experience in the Sezzle app, shoppers earn Sezzle Points by scanning receipts, completing offers, and engaging with our partners. Receipt scanning is one of our newest and fastest-growing earning features, and you'll be one of the people closest to it. You'll see how it works in the real world, find where it breaks, and help decide what gets fixed first.

This is an operations role with a strong product lens. You'll work with the product manager, engineering, design, and data teams to make sure the receipt scanning experience is accurate, fair, and hard to abuse. Your work will feed directly into what the team builds next. If you like finding patterns in messy real-world data and turning them into clear recommendations, this role is for you.

What You'll Do:

Receipt Quality & Validation Operations

• Own the day-to-day quality of receipt scanning submissions. Review submissions against validation rules, make approve/reject decisions, and apply them consistently.

• Spot edge cases the current system misses, such as unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse. Document them clearly so the team can handle them at scale.

Product Feedback & Prioritization

• Turn what you see in submissions into actionable feedback for engineering: clear bug reports, reproducible examples, and suggested improvements to extraction and validation logic.

• Keep a prioritized list of what needs improvement and why. Rank it by customer impact, fraud risk, and operational cost, and help the product manager bring it into planning.

• Track fixes through the backlog. Follow up on status, confirm improvements work once shipped, and flag regressions.

Documentation & Process Improvement

• Write and maintain clear review guidelines, decision criteria, and escalation paths so decisions stay consistent as the program scales.

• Find parts of the review workflow that can be automated, simplified, or removed. Help shape the internal tools the team uses.

What We Look For:

• Currently pursuing or recently completed a Bachelor's degree or an equivalent combination of education and experience

• A genuine interest in consumer fintech, rewards and loyalty programs, or how products run at scale behind the scenes

• Strong attention to detail: you notice when something's off, and you care about getting it right every time, not just most of the time

• A structured, logical mindset: you enjoy finding the pattern behind individual cases and turning it into a rule, a fix, or a recommendation

• Effective written and verbal communication: you can write a bug report an engineer can act on right away, and summarize a trend clearly...