Program Manager, OMX SOTO

About the Role Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX's highest-priority strategic initiatives that advance the organization's key results while supporting Chime's broader business objectives.

As a Program Manager, you'll act as a "GM for hire"—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives selected by senior leadership. You'll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done.

You'll work closely with teams across OMX and collaborate with partners across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges. Beyond delivering programs, you'll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on the highest-value work.

If you thrive in fast-moving environments, enjoy solving complex problems, and have a track record of leading cross-functional initiatives that create lasting business impact, you'll find a unique opportunity to help shape the future of how OMX operates and delivers for Chime's members.

In this role, you can expect to

• Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership.

• Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight.

• Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor.

• Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organization.

• Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities.

• Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale.

• Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.

To thrive in this role, you have

• 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field.

• Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution.

• Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders across the organization.

• Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority.

• An ownership mindset with the ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments.

• Strong analytical and problem-solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes.

• Experience identifying and i...