Program Manager - Pharmacy HUB Operations

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC!Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

Patients are at the center of our business strategies. The Manager – Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.

The Program Manager is also responsible for:

• Ensuring appropriate resources and operational support required to deliver on both patient and client expectations

• Oversight of the systems development and management

• Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients

• Working cross-functionally with operations, training, Field Operations Management, and District Managers.

Specific job duties: Responsible for implementing and maintaining the effectiveness of the program by:

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.

• Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.

• Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).

• Monitor program metrics to ensure adherence to program SLAs.

• Aid management decisions on program development and design and/or restructure of program requirements.

• Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states

• Supervise and manage the field operations support personnel as assigned

• Support the logistical deployment and tracking of issued equipment

• Supervises personnel management during training events

• Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with requirements

• This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support

• Collaborate with the Managers and Directors of Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team

• Provide leadership with updates on policy developments and likely impact on patients and service del...