Receivables Support Representative

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. HoursPosition Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the RoleAt Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations.

This is not a passive customer support role.

You’ll take ownership of:

• Collections and payment follow-ups

• Billing issue resolution

• Accounts receivable case management

• Customer communication

• CRM accuracy and documentation

• Cash flow protection

You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate.

If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.

What You’ll OwnCollections & Payment Follow-Up

• Execute daily outbound collections through:

• Phone calls

• Email

• Follow up consistently on outstanding balances until:

• Payment is received

• A clear payment commitment is secured

• Maintain disciplined follow-up across past-due accounts

• Help reduce:

• Aging balances

• Delinquent accounts

• Delayed payments

Identify opportunities to transition customers to auto-pay

• Maintain visibility into payment commitments and collection status

Accounts Receivable Case Management

• Investigate customer billing and payment discrepancies

• Identify the root cause of issues rather than applying temporary fixes

Open, manage, and resolve cases within Salesforce or similar CRM systems

• Maintain clear case documentation, including:

• Issue summaries

• Investigation notes

• Customer communication

• Resolution details

• Confirm customers understand the resolution before closing cases

• Ensure cases progress without unnecessary delays

Billing Issue Resolution

• Investigate issues involving:

• Invoice discrepancies

• Incorrect charges

• Account setup errors

• Payment discrepancies

• Service and billing mismatches

• Coordinate with internal billing and operations teams to resolve issues

• Escalate complex cases appropriately

• Identify recurring billing problems and help prevent them from happening again

Customer Communication

• Communicate professionally and confidently with customers regarding outstanding balances

Balance collections urgency with a positive customer experience

• Provide timely updates regarding:

• Payments

• Billing investigations

• Account status

• Resolution timelines

• Handle objections and difficult payment conversations professionally

• Follow through until issues are fully resolved

CRM & Documentation Accuracy Maintain accurate customer and receivables records in Salesforce or other CRM platforms

• Document:

• Calls

• Emails

• Payment commitments

• Billing issues

• Follow-up dates

• Case outcomes

• Keep documentation structured, accurate, and audit-ready

• Ensure no customer commitment or follow-up falls through the cracks

Process Improvement & Operational Support

• Identify recurring collections and billing issues

• Flag operational bottlenecks that delay payments

• Recommend improvements to:

• Collections workflows

• Billing processes

• Customer communication

• Case management

• Help reduce:

• Repeated billing errors

• Escalations

• Long-running cases

• Delayed collection cycles

Requirements – Must HaveExperiencePrevious experience in one or more of the following:

• Accounts Receivable (AR)

• Collections

• Billing Support

• Customer Account Management

• Payment Resolution

Experience handling:

• Customer payment follow-ups

• High-volume calls and emails

• Past-due accounts

• Billing investigations

• Customer account issues

**System...