Research Associate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025:- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Join Us as a Research AssociateAt Health Advocate, we’re on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes—connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day.

What You’ll Do: Your Roadmap to Impact As a Research Associate, you’ll support healthcare navigation through high-quality research, organization, and follow-through. Your day-to-day responsibilities will include:

• Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies

• Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources

• Identifying appropriate benefit plans and benefit offerings when applicable

• Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners

• Responding to member requests by delivering clear, specific resources and available options

• Entering and maintaining accurate documentation within internal systems

• Compiling research results in a user-friendly format to support member decision-making

• Tracking cases and conducting timely follow-ups with members and providers

• Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA

• Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate

Who You Are: The Advocate We’re Looking For You’re someone who enjoys digging into details, organizing information, and helping others through accuracy and follow-through. You bring:

• A high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred

• At least one year of healthcare-related experience preferred

• Strong written and verbal communication skills, including professional phone etiquette

• Excellent listening skills and the ability to understand and clarify requests

• Strong problem-solving and issue-resolution abilities

• Exceptional customer service skills and a commitment to quality

• Solid organizational and multitasking skills, including consistent follow-up

• Comfort using MS Word, Excel, and web-based research tools

• The ability to work effectively in a collaborative, team-based environment

• Bilingual skills (English/Spanish or other languages) may be required based on assignment

Why Health Advocate? At Health Advocate, we don’t just support our members—we support our employees too. When you join our team,...