Senior Manager, Total Rewards Operations

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role As Senior Manager, Total Rewards Operations, India, you'll lead a small team supporting GitLab's global benefits and compensation operations. You'll translate global program priorities into dependable execution, strengthen operational controls, and make processes easier to run and support across regions and time zones. You'll set clear priorities and quality standards while coaching your team to deliver accurate work. You'll support global programs in partnership with their functional owners, rather than set enterprise-wide compensation or benefits strategy.

What You’ll Do

• Oversee, coach, and develop the day-to-day responsibilities for the local Benefits Analyst and Senior Total Rewards Operations Analyst, establishing clear ownership, goals, feedback practices, and coverage plans.

• Prioritize global benefits support and compensation operations work, balancing recurring cycles, service requests, audits, and time-sensitive projects.

• Oversee compensation operations support, including market-data workflows, compensation-cycle preparation, system transactions, equity grant data checks, and audit evidence.

• Establish quality controls, review points, escalation paths, and records practices that protect sensitive compensation and benefits information and maintain appropriate access and confidentiality.

• Monitor deadlines, dependencies, service trends, and risks, surfacing issues early and carrying practical process improvements through to adoption.

• Partner with global program owners to coordinate execution across geographies, communicate local considerations, and support consistent team member experiences through clear written updates, decision records, and reusable documentation.

• Work with People Technology and system stakeholders to clarify requirements, test process and system changes, and improve data quality and workflow efficiency, using artificial intelligence tools responsibly where appropriate.

What You’ll Bring

• Experience in Total Rewards, benefits, compensation operations, or a closely related People function in a global organization, with working knowledge of benefits administration and/or compensation processes and their dependencies.

• Demonstrated people-management ability, including setting priorities, coaching team members, and developing operational capability.

• A record of delivering accurate work across multiple deadlines, stakeholders, and time zones, supported by practical controls, root-cause analysis, and process improvements.

• Clear written communication and st...