Senior Network Engineer

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer.

About the job

This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.

Responsibilities

• Build, operate and support the global Twilio IT network infrastructure.

• Keep track of network assets, including network hardware and software.

• Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.

• Work closely with stakeholder teams to determine current and future network needs.

• Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).

• Develop methods and tools to be used to test and implement new LAN/WAN systems.

• Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.

• Formulate strategies to maintain and upgrade network systems efficiently.

• Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.

• Create and maintain documentation for network design, IT network standards and process.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking

• 5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls

• 3+ years experience with AWS cloud services and networking

• Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols

• Hands on knowledge of network monitoring

• Knowledge of network security to implement security policy for compliance

• Proficient skill in WIndows, Mac, Linux client networking

• Experience in troubleshooting network problems at different OSI model layer

• University degree in computer science or equivalent experience

• Excellent written and verbal communication skills

Desired:

• Cisco CCNA/CCNP Certification

• AWS certification

• Zscaler Zero Trust Systems...