Senior Operations Manager

Our client, a fast-growing eCommerce company in the Patient Care space, with a strong presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche, is seeking a highly driven, execution-focused professional to fill an immediate full-time remote Senior Operations Manager opening.

As the Senior Operations Manager, you are the company's logistics engine — owning and driving end-to-end execution across suppliers, freight, inventory, and fulfillment. You don't just manage operations — you obsess over them. Every shipment is tracked, every forwarder is held accountable, and every purchase order is placed with full awareness of its financial impact.

You lead by doing — raising the execution bar of the team through hands-on involvement, system building, and continuous improvement. You actively leverage AI, not as a tool, but as a core operational layer — building systems, automations, and workflows that improve visibility, accuracy, and decision-making.

This is not a role for someone who wants to maintain what exists. It is for someone hungry to improve, optimize, and prove they can operate at a high-performance level.

About the company:The company is a purpose-driven provider of Patient Care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs.

Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution.

Key Responsibilities:Own Supply Chain Execution & Pipeline Visibility

• Maintain live pipeline visibility at all times — including China warehouse status, vessels in transit (ETD/ETA), and inventory received stateside. The pipeline never surprises the business.

• Deliver month-end inventory snapshots and quarter-end reconciliations to finance without being asked.

• Ensure AI systems automatically flag anomalies across the pipeline (delays, mismatches, risks).

• Ensure 100% on-time product launches, QC pass rate >98% on first inspection, and On Time In Full (OTIF) >95% by Month 6.

• Maintain >98% in-stock rate on top revenue SKUs, aged inventory <8% of total units, and drive inventory turns toward 5–8x annually.

• Secure a minimum of 3 freight quotes per booking and ensure no forwarder is retained without performance data (ETD accuracy, delays, cost benchmarks).

• Maintain and update a rolling 12-week supply plan, with AI-driven risk detection and reorder triggers before stockouts occur.

Drive Financial Discipline in Operations

• Maintain a standing financial analysis for every active supplier — including cash flow impact, landed cost, and MOQ trade-offs — continuously updated via AI-powered tools.

• Ensure no purchase order is committed to excess inventory without documented financial justification.

• Track landed cost against target COGS on every order.

• Deliver a monthly operations cost summary (freight, duty, storage, COGS trends) — compiled and formatted automatically via AI tools.

• Ensure 100% application of Nairobi Protocol and all applicable duty exemptions.

• Build and maintain an AI system that verifies HS codes and eligibility before every freight booking — zero exceptions.

Build SOPs & Scalable Systems

• Conduct a full operational audit within the first 60 days, clearly identifying what is working, broken, missing, and where AI can enhance execution.

First 30 days are dedicated to learning, not restructuring, followed by a prio...