Senior Product Manager, Customer Operations

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Senior Product Manager, Customer Operations Remote in EU, or hybrid in Barcelona, Palma, Dublin, or London.

This is a product role where a good idea in the morning can be in the product by the evening.

You’ll own Customer Operations: the internal systems and tooling that let Nuitee's CS team resolve issues and keep bookings fulfilled, across configuration, incident handling, and fulfillment tracking.

You’ll run it as a full business and product domain. You’re accountable for the outcomes, economics, priorities, and product decisions. You’ll help define what success looks like, then decide with your team what to prioritise, what to test, what to build, and where to make trade-offs.

The problem underneath is operational, not customer-facing. How do you raise fulfillment rate and cut incident volume without proportionally growing headcount or cost, in a domain with a direct, visible P&L?

What makes it interesting for you

• You can move extremely fast. There’s very little red tape, teams make their own product decisions, and the culture is much closer to ask for forgiveness than wait for permission. If something makes sense, you can test it quickly instead of spending weeks getting alignment.

• You own the path to the outcome. You’ll agree what success looks like, then decide with your team how to get there.

• You own a real P&L. Fulfillment rate, incident volume, and cost-to-serve are concrete numbers you’re directly accountable for moving.

• You’ll help build Nuitee’s product organisation. We got to roughly €1B in booking value without a proper product org. Now we’re building one, and you’ll help shape it as we push toward €10B.

Nuitée has grown 10x since 2022, was profitable before raising a $48M Series A led by Accel, and works with companies such as Revolut, Grab, Hopper, Priceline, and Sabre. This role comes with meaningful equity, so when we hit our next growth milestones, you get real upside in the company you’re helping build.

The kind of problems you’ll work on

• How do we raise fulfillment rate and cut incident/ticket volume without growing CS headcount or cost in proportion?

• What internal tooling would let CS resolve problems faster, with less manual work and fewer handoffs?

• Where should we invest in CS systems to get the clearest return, in P&L terms, for the company?

This role fits if you

• Have owned a product or business area end to end for several years and can show the outcomes you drove.

• Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs.

• Can go deep into systems and operational mechanics and turn that into product d...