Site Reliability Engineer 3

The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job SummaryGranicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

What Your Impact Will Look LikeGranicus is seeking a Site Reliability Engineer (SRE3) with strong AIOps capabilities to modernize reliability engineering through observability, automation, and AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting both traditional and AI/ML-powered workloads.

What your impact will look like AI, MCP & AIOps- Lead adoption of AI-first SRE practices across monitoring, incident response, and automation

• Design and implement MCP-based integrations connecting systems like Elastic, Jira, and cloud platforms
• Build and operationalize AI agents for SRE workflows (incident triage, RCA, alert summarization, runbooks)
• Drive AIOps maturity: alert correlation, anomaly detection, assisted RCA
• Develop predictive models for capacity, failures, and incidents

Day-to-day Operations On-call Production Support:- Provide production support on a shift according to the team on-call roster.

• While not on call for production support, work on SRE projects and Tech support escalated and internal engineering/implementation team raised tickets
• Work on SREs backlog items.
• Leverage AI-assisted triage tools & MCP frameworks to prioritize alerts, detect anomaly patterns, and reduce noise during on-call
• Continuously improve AI-driven incident routing and recommendation systems to optimize response efficiency.

Monitor and Maintain Systems:- Proactively monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.

• Effectively identifies & addresses monitoring and observability gaps
• Implements effective alerting & notifications, minimizing false alerts
• Creates and manages effective SRE Dashboards to report Key business metrics, SLAs, SLOs, SLIs & error budgets
• Ensure SREs are meetin...