Technical Support Manager Paper & Board

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.The PositionTechnical Support and Sales Manager Paper & BoardJob SummaryJOB SUMMARY / PURPOSEAs a technical support manager, for your perimeter, your role is to:

• Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners)

• Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events

KEY TASKS AND RESPONSIBILITIESHygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Technical Sales

• Participate in client discussions for technical sales on identified opportunities by the Sales Manager

• Work closely with the sales manager to support the development process of the customer along the opportunity process until final application

• Lift customers' technical objections along the opportunity process

• Identify technical opportunities with existing products to optimize value proposition

• Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams

• Support customers to find the optimal solution to resolve their problems using Imerys’ product offers

• Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.

Customer innovation

• Identify unmet technical needs of customers and therefore potential new products/ solutions

• Translate performance requirements into product specification requirements

• Act as link between customers and S&T/Operations on new product development

• Support the transfer of lab developments into industrial applications at customers

• Lead trial management at the customer site and supervise trials at Imerys plant on new products

• Manage qualification process at customers for new products

Management of significant customer quality issues

• Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions

• Liaise with operations/ quality managers on solution identification and implementation

Acting as expert internally and externally

• Manage technical training of sales/ marketing people on his/...