Unified Communications and Collaboration (UCC) / M365 Engineer

Leidos’ Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on seasoned Unified Communications and Collaboration (UCC) / M365 Engineer with a focus on Microsoft Teams. This position would support a federal agency’s large, mission-critical enterprise. The ideal candidate will leverage extensive knowledge in UCC platforms, Microsoft Teams, to facilitate seamless communication and collaboration supporting users internal and external to customers’ network. The UCC Engineer will support the UCC infrastructure, ensuring seamless communication and collaboration through voice, video streaming, conferencing, messaging, and other advanced UCC technologies. This role demands a mix of technical expertise, user training, system integration and work with third-party vendors to ensure uninterrupted, top-tier communication services. The candidate must possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences.

Primary Responsibilities

• Engineer, design, and provide operational support for the UCC infrastructure.

• Ensure critical infrastructure protection, vulnerability remediation, and information assurance.

• Manage and maintain UCC systems, performing routine patch management and security updates.

• Document technical architecture, configurations, alert thresholds, and operational parameters.

• Oversee software and hardware installation, configuration, support, maintenance, and troubleshooting.

• Implement and maintain monitoring, logging, and alerting for UCC infrastructure using agencies’ standard tools.

Collaborate with fellow team members, networking, and infrastructure teams to support an environment comprising of the tools listed below, but not limited to:

• Microsoft: Skype for Business Server 2015 (System)

• Microsoft Skype for Business Client 2016 (Endpoint)

• Microsoft Unified Messaging 2010, 2013 & O365 (System)

• Polycom: VVX600 (Endpoint)

• Cisco: Telepresence Video Communication Server (VCS) Control, WebEx

• Adobe: Adobe Connect

• CA: SiteMinder (SSO)

• AMX: Audio-Visual & Control Products

• SMART Technologies: Interactive Whiteboards

Provide Software support on:

• Video streaming solutions

• Live/VOD/Mobile player adoption and integration

• Digital Rapids encoding system and Adobe AMS streaming solution

• Video-rich Flash websites

• Browser technologies including HTML/DHTML, JavaScript, JSP, Ajax, and web servers

• Integration and tuning of third-party components (e.g., codec, streaming, monitoring, and hosting video files)

• AMX programming in high-level programming languages, such as C, C++, or Java

Microsoft 365 Platform Operations & Administration Microsoft Teams Architecture & Governance

• Configure and enforce tenant-wide Teams meeting policies, voice routing policies, messaging policies, live events/town halls, and app permission policies.

• Oversee Teams lifecycle management, federation/external access boundaries, and integration endpoints.

• Troubleshoot call quality metrics, media stream performance, and meeting connectivity issues using Teams Admin Center and Call Quality Dashboard (CQD).

• Administer OneDrive for Business synchronization policies, personal site quota allocations, retention holds, and cross-site sharing links.

• Resolve complex synchronization conflicts, granular permission access issues, and document library threshold limits.

Please be advised that if you are moved to the interview stage, during the interview you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you

Candidate citizenship, clearance requirements:

• Be a US Citizen or US Person who has lived in the United States for the past three (3) consecutive years

• Holding a current Public Trust is preferred

Required Qualifications:

• Bachelor’s degree in Com...