Client Success Manager, Enterprise

About Doximity Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role As Client Success Manager, Enterprise, you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.

• Lead clients through a successful implementation, from onboarding to product configuration and support.

• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.

• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.

• Develop and maintain project timelines for both clients and internal teams.

• Provide training, user documentation, and educational resources in partnership with Marketing.

• Serve as the internal client advocate, ensuring deadlines and requirements are met.

• Build strong relationships with key stakeholders to drive product adoption.

• Track engagement metrics and demonstrate ROI to clients through strategic positioning.

• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.

• Partner with Relationship Management to facilitate seamless contract renewals.

Location: Remote, United States

What We're Looking For We're excited to meet candidates who have many of the following qualifications:

• 4+ years of client-facing experience in the healthcare industry

• Strong communication, customer service, and presentation skills.

• Excellent attention to detail and analytical thinking.

• Quick learner with problem-solving skills and the ability to work independently.

• Comfortable in a fast-paced, evolving environment.

• Process improvement mindset.

• Experience managing technical implementations, such as SSO integration.

Compensation The anticipated total compensation for this role is $90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary

• Equity (where applicable)

• Annual bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance

• 401(k) with company match

• Flexible paid time off and company holidays

• Paid parental leave

• Professional development and learning opportunities

• Wellness and mental health resources

• Remote work support and home office stipend (where applicable)

Why You'll Love Working Here At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.

• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.

• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.

• Grow your career. Take on mean...