[EU]Chief Business Operations Officer, EU

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale. Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area. About the Role Bybit EU is looking for a Chief Business Operation Officer (COO) EU to be the single accountable owner of the end-to-end operational experience for our European customers, ensuring a seamless customer journey while driving operational efficiency and reducing cost to serve. This executive leadership role covers AML/AFC operations, customer services, payments, MiFID operations, trading desk operations and external partner management, with a strong focus on operational efficiency, risk management and sustainable business growth. Reporting directly to the EU Group CEO, you will work closely with Compliance, Risk, Finance, Technology, Product and global Operations teams to build and maintain a robust and scalable European operating model. Key Responsibilities Operational Strategy & Performance

Define and execute the European operational strategy aligned with business objectives and regulatory requirements.

Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.

Own operational budgets, KPIs, resource allocation and performance management.

Drive operational transformation, automation and continuous process improvement.

Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve.

AML & Anti-Financial Crime Operations

Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations.

Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements.

Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.

Customer Services & Experience

Lead European customer servi...