Help Desk Technician Tier I (Hybrid opportunity)

Help Desk Technician I$ 20.53 - $ 22.71 Arvig: Committed to Service, Dedicated to YouJoin one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll DoAs a Help Desk Technician, you will be responsible for providing friendly and professional technical support to customers through calls, emails, and chats. You'll troubleshoot issues, learn to use industry-standard tools, and collaborate with a team to solve problems. Along the way, you’ll gain hands-on experience, recommend process improvements, and contribute to exciting projects—all while helping customers and building your IT expertise!

What You'll Bring

Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers

Education: High school diploma or GED required

Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc.

Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc.

Technical proficiency: Comfortable working with Microsoft Windows and Mac OS

System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems

Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not.

Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are! Bonus points if you have:

• AAS degree in computer, IT, networking or related

• Experience in a technical phone support role

• Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.

• Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.

• Intermediate understanding of Internet, phone and cable services is a plus

Your ScheduleThe shift we are looking to fill is from 12:30-9:00 pm. Your schedule would include every other weekend.

Your LocationRemote: This position can be located in a variety of our work locations and could be a work from home opportunity for Minnesota residents.

Experience the Benefits of a Career with Arvig At Arvig, we offer more than just a job -we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay incr...