Integrations Consultant - Americas

Hi! I'm John, Ashby's Head of Professional Services. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our next Integrations Consultant! As the third member of our Integrations Consulting team (within Ashby’s Customer Success organization), you’ll have the opportunity to lead customer facing engagements, focusing on complex technical projects for some of our most strategic customers.

About this role:As our next Integrations Consultant, you’ll be responsible for defining, managing, and executing the technical requirements for strategic customers, specifically those implementing Ashby with one of our custom-built HCM integrations. You will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals. You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this. Ideally, this hire would be located in the EST time zone.

Role requirements:

• Enterprise Human Capital Management (HCM) Integration Experience: You have extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. We’d love it if you have a Workday HCM certification. Even better if you’ve also managed integrations with tools listed under Integrations on our Ashby Knowledge Base.

• Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.

• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

• Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.

• Consultative: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

• Innovative & Principled: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done’ but instead think critically to solve problems.

• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

You could be a great fit if:

• 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.

• ⚙️ People technology expertise: You have proven experience managing complex integrations with people technology like Workday or other ERPs, including technical solution design and troubleshooting.

• 🎧 You are a great listener. You see your role as the voice of the...