IT Operations Manager

Type of Requisition:RegularClearance Level Must Currently Possess:

NoneClearance Level Must Be Able to Obtain:

NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:

AdministrationJob Qualifications:Skills:Communication, Information Technology Operations, Services ManagementCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:NoJob Description:

IT Operations Manager

Position SummaryThe IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives.

The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.

Key ResponsibilitiesIT Operations Leadership

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.

• Establish operational priorities, resource allocations, and service delivery expectations.

• Lead operational reviews and status meetings while monitoring project and program performance.

• Ensure operational activities align with strategic goals and mission requirements.

• Serve as escalation point for operational issues, outages, and service disruptions.

Cloud and Infrastructure Management

• Provide leadership for Microsoft Azure and cloud modernization initiatives.

• Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.

• Coordinate environment provisioning, production releases, and operational readiness reviews.

• Ensure solutions comply with federal security and architecture requirements.

Enterprise Applications and Business Systems Support operational management of enterprise applications including:

• ServiceNow

• Azure DevOps

• Microsoft 365

• Custom mission support applications

• Review application onboarding requests and operational impacts.

• Coordinate application lifecycle management and production support activities.

• Support governance decisions regarding application hosting and enterprise integration strategies.

Change, Release, and Governance Management

• Lead Change Advisory Board (CAB) activities and operational governance processes.

• Review technical change requests for risk, compliance, operational impact, and implementation readiness.

• Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.

• Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.

• Promote successful change adoption across the organization.

Cybersecurity and Compliance

• Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.

• Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.

• Evaluate operational risks associated with new applications, integrations, and cloud services.

• Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.

• Participate in incident response and security remediation activities.

Program Support and Disaster Response Technology

• Support technology platforms that enable client’s programs and mission operations.

• Coordinate IT services supporting disaster services initiatives and emergency response capabilities.

• Ensure operational readiness of systems that support program delivery and field activities.

• Collaborate with program offices to align technology investments with agency priorities....