Junior Account Manager

About ZabotaZabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.

About Our ClientOur client is a fast-growing retention marketing agency focused on helping eCommerce brands increase customer lifetime value, retention, and profitability through strategic email and SMS marketing.

Unlike traditional agencies that focus only on vanity metrics, they operate with a profit-first mindset — helping brands improve contribution margin, inventory sell-through, cash conversion cycles, and long-term customer retention. Their team works closely with high-growth brands generating between $50k–$1M/month and builds systems designed to create measurable business impact.

They are now looking for a Junior Account Manager to join their growing remote team.

About the RoleAs a Junior Account Manager, you'll be responsible for supporting retention marketing strategy and execution across a portfolio of eCommerce accounts. Your core focus will be helping clients grow revenue, improve retention, and execute high-performing email and SMS campaigns.

You'll work closely with copywriters, designers, and email technicians to ensure campaigns and flows are launched accurately and on time while maintaining exceptional attention to detail.

Initially, this role will be primarily internal-facing, allowing you to fully onboard into the company's systems, processes, and strategy frameworks. As you gain confidence and demonstrate strong performance, you'll gradually transition into a more client-facing role with opportunities to join strategy calls and directly manage client communication.

This is an excellent opportunity for someone who understands retention marketing fundamentals and wants to develop into a high-level strategist within a fast-paced agency environment.

Responsibilities

• Write detailed briefs for email and SMS campaigns that clearly communicate strategic direction to copywriters

• Build campaign calendars aligned with launches, promotions, seasonal opportunities, and retention goals

• Develop and improve lifecycle marketing flow strategies, including welcome flows, post-purchase flows, win-back campaigns, and retention automations

• Manage internal pod operations, coordinating with copywriters, designers, and email technicians to ensure deliverables are completed on time

• QA campaigns, automations, links, discount codes, segmentation, and creative assets before launch

• Analyze campaign and retention performance using tools such as Triple Whale, Lifetimely, StoreHero, and Hiro

• Participate in weekly account reviews and monthly reporting processes

• Support onboarding of new clients by helping gather insights, organize assets, and prepare retention strategies

• Create and improve SOPs and internal documentation to streamline workflows

• Eventually transition into client-facing responsibilities, including participating in calls, presenting strategy, and handling communication once fully onboarded and trained

Qualifications

• Minimum 2+ years of experience in email and SMS marketing, retention marketing, or account management

• Strong understanding of lifecycle marketing and customer retention strategies

• Experience building campaign calendars and analyzing marketing performance

• Ability to write clear, actionable creative briefs

• Familiarity with retention metrics such as LTV, retention rate, cohort analysis, and repurchase behavior

• Intermediate to advanced experience using ClickUp or similar project management tools

• Basic to intermediate knowledge of Figma for reviewing and providing feedback on designs

• Working knowledge of Klaviyo, including segmentation, flows, and QA processes

• Excellent written and verbal English communication skills

• Strong organi...