Key Account Manager - Specialty Coatings

Job Description:

SUMMARY

Our Sales team plays a pivotal role in our business growth initiatives and is essential to delivering outstanding customer outcomes. As a Key Account Manager, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, results-oriented strategic mindset, and customer-focused approach. This is an exciting opportunity to drive growth in a wide variety of markets with a high level of autonomy!

ITW’S BUSINESS MODEL & CULTURE:

• We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach.

• We are committed to providing you with growth and development opportunities that maximize your unique potential.

• Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!

• Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.

• *We live by our Core Values: simplicity, sharing risk, integrity, respect, and trust.***

YOU MIGHT LIKE THIS JOB IF YOU…- Are an entrepreneur – you enjoy taking ownership of your surroundings and constantly seek to find ways to improve.

• Are a self-starter with an interest in engaging customers on a face-to-face basis.

• Possess a ‘hunter’ mentality with regard to finding and developing new sales opportunities.

• Are excited about working with a differentiated product and customer mix and are passionate about the customer experience.

PRIMARY RESPONSIBILITIES:

• Establish and maintain strong relationships with key accounts, understanding their needs and providing solutions to maximize customer satisfaction.

• Develop and implement a robust plan to achieve significant growth within the Coatings and Grouting related industries.

• Tactical and operational planning with Segment Manager to determine primary objectives within accounts.

• Align with distributor network to promote significant growth in region through identifying opportunities at major accounts.

• Develop and report accurate sales forecasts by account, product line, and understand changes in demand.

• Identify and resolve customer pain points and offer solutions.

• Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework.

• Collaborate with (National Account) Channel management to support accounts and channel partners to grow the wider business.

• Demonstrate strong Sales Excellence including disciplined competency in the understanding and utilization of SalesForce.com CRM.

• Participate in market/channel projects as required to support the overall business strategy.

• Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service.

• **Promote, support, and adhere to all safety and quality related policies and procedures.

**

SKILLS & COMPETENCIES:- Bachelor’s degree in Business, Engineering or a science-related discipline or equivalent experience.

• 3+ years of sales experience within the Heavy industry segments Mining and/or Petrochem are required.

• Prior experience selling to Equipment OEM’s, Industrial Contractors; EPC’s. Experience in selling engineered and technical products.

• Epoxy Coatings and backing compound experience strongly preferred.

• Familiarity with Sales Processes and CRM - specifically Sales Force.

• Proficiency in MS Office Suite.

• Must have a Valid Driver’s License and the ability to travel 60% - 70%

• Ability to sit and stand for up to 8 hours/day.

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