Kubernetes Technical Support Engineer (LATAM) English Required

Work at DaCodes!

We are a high-impact software and digital transformation firm.

For 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, achieving outstanding results.

At DaCodes, you will have the opportunity to accelerate your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures.

Our DaCoders have a significant impact on the success of our business and our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands.

Interested?We are looking for a Senior Kubernetes Technical Support Engineer to join a highly technical team supporting an enterprise AI vision platform running on Kubernetes and used for video analytics.

This is a hands-on Tier 2 / Tier 3 technical support role focused on investigating and resolving complex issues across Kubernetes deployments, software, infrastructure, networking, hardware, and configuration.

You will work directly with enterprise customers during troubleshooting sessions, reproduce customer environments, investigate complex incidents, and collaborate closely with Engineering to identify root causes and drive product issues to resolution.

This position is ideal for an engineer who combines strong production Kubernetes knowledge with excellent troubleshooting, customer-facing communication, and the ability to independently investigate complex technical problems.

RequirementsRequired Profile

2+ years of professional Technical Support experience, preferably providing Tier 2 / Tier 3 support for technical or enterprise software products. Non-negotiable.

Strong, hands-on Kubernetes experience in production environments. Non-negotiable.

At least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent. Non-negotiable.

Strong troubleshooting capabilities across software, infrastructure, networking, and distributed environments. Non-negotiable.

Strong written and verbal English communication skills, with the ability to participate effectively in customer-facing technical conversations. Non-negotiable.

• Experience working directly with customers in a technical capacity.

• Ability to independently investigate ambiguous or complex technical issues and drive them toward resolution.

• Experience collaborating with Engineering teams on escalations, technical investigations, and product issues.

• Ability to clearly communicate highly technical concepts, findings, workarounds, and resolutions to customers and internal stakeholders.

• Strong analytical thinking, ownership, organization, and problem-solving skills.

Technical SkillsStrong practical knowledge of:

• Kubernetes in production environments.

• Containerized applications and container troubleshooting.

• Kubernetes deployments, services, pods, configurations, and common failure scenarios.

• Networking concepts and troubleshooting.

• Infrastructure and distributed systems troubleshooting.

• Logs, monitoring, and diagnostic tools.

• Technical incident investigation and root-cause analysis.

Nice to Have

• Experience with AWS, Azure, or other major cloud platforms.

• Strong Linux troubleshooting skills.

• Experience with container technologies and container networking.

• Experience with monitoring, observability, and logging platforms.

• Previous experience supporting enterprise software or SaaS products.

• Exposure to AI, computer vision, video analytics, or related technologies.

• Experience supporting platforms that c...