Managing Consultant, Managed Services

Job SummaryThe primary purpose for this position is to make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for Managed Services clients. This position will provide oversight and project guidance and will also take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which may include, but is not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems, network infrastructure environments, virtualized systems, and database systems.

What you will do:

• Provides technical consultation in analyzing client’s requirements, recommending solutions and assisting sales and other engineers with development of proposals, quotations and presentations.

• Responsible for technical sales support.

• Provides leadership and advice/counsel on technical subject matters and architecture design to Customers, the Managed Services Team, and other organization teams. Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.

• Maintains client relationships as a trusted Technical Advisor. Serves as focal point for communications between CDW and Managed Services clients, when necessary, using experience and judgment to communicate effectively to all parties.

• Conducts/leads design workshops for complex designs to meet customer, business, and technical objectives.

• Mentor other engineers to apply engineering background knowledge for Managed Services project design, analysis, and project coordination of services or products.

• Research current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.

• Develops, improves, and maintains customer presentations, demo instructions, training documentation, templates, and other related collateral.

• Enhance, develops, and follows vendor training requirements, certifications and provides guidance, support and education to fellow engineers.

• Assists organizational resources to assess the amount of effort required for services engagements and provide technical input for the Scopes/Statement of Work generation

• Designs and oversees upgrades to advanced and complex client infrastructure solutions. Transfers technical skills and knowledge to client and peers.

• Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs

• Follows change control, incident response, and testing processes

• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog

• Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication

• As needed, a member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime

• Escalation resources of on-call rotation. Support of engineering peers for complex technical issues and business critical situations.

• Participate and lead various client projects intended to continually improve/upgrade technology infrastructures

• Review, create and execute test plans to meet project requirements for assigned components

• Design and implement complex solutions, including automation and technology, to streamline processes and build efficiency.

• Conduct expe...