People Operations Manager

About usGlitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on YouTube. Our channel has over 23 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; The Amazing Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come. We are growing quickly, with team members across Australia, the US, Canada and beyond.

Role InformationGlitch Productions is looking for a People Operations Manager to build the systems, data, and automation that let our People team scale with the company. This role suits someone who is highly detail oriented, comfortable owning HR technology end to end, and energised by turning manual processes into clean, reliable workflows.

Your first big priority will be leading our implementation of Deel as our global HRIS: configuring it, migrating our employee data, connecting it with payroll, Ashby and Airtable, and getting every employee and manager confidently using it.

You will report to the Global Head of People and Culture and act as the operational backbone of the People function, from HRIS ownership to employee lifecycle processes to workforce data and reporting. You will work closely with our People Partners. They focus on managers, employee relations and team needs; you make sure the systems, processes and data behind them work.

What success looks like in your first 6 months

• Deel is live and adopted as our single source of truth for employee data, with clean, accurate records

• Onboarding and offboarding run as consistent, largely automated workflows in every country we employ in

• Team members move smoothly onto our own employing entities as we establish them in new countries

• Leadership relies on regular, accurate people reporting (headcount, turnover, hiring progress) to make decisions

• Our core People processes are documented so they do not rely on any one person

Your duties will include:Employee Lifecycle and Experience

• Own the end to end employee lifecycle processes (onboarding, transfers, promotions, off-boarding) so every employee has a consistent experience wherever they are based

• Act as a first point of contact for employee queries related to systems, policies, and processes, and know when to bring in the relevant People Partner

• Continuously improve the employee experience by identifying friction points and fixing them

Data & Systems- Own the implementation, configuration, and ongoing administration of Deel as our HRIS, including its LMS and headcount planning modules

• Build and maintain automated workflows across HR systems and Airtable to reduce manual admin and improve data accuracy, and find recurring manual tasks to automate

• Maintain workforce data integrity and produce reporting and analytics that inform decisions across the business

• Partner with Finance and IT on system integrations (EOR, benefits, and Ashby our ATS)

• Manage HR system access, permissions and data privacy controls so sensitive employee information is handled appropriately

Global HR Operations- Oversee operational HR delivery across every country we employ in

• Manage mobility, immigration and international employee moves

• Manage our employer of record (EOR) relationships and support transitions onto our own entities as they are established

• Keep employment documentation, policies and compliance requirements current in each country, partnering with our legal and payroll providers

• Contribute to regional and global People projects

• Keep performance cycles, engagement surveys, compensation reviews and levelling calibrations on schedule

• Document our processes so they don't rely on any one person

Culture & Development- Support perf...