Practice Growth Specialist

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Opportunity: Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows What you'll do: Convert new practitioner sign-ups into ordering accounts and take them from first order to a consistent ordering rhythm. Sell additional product lines, such as Labs and storefront, into existing accounts. Hit monthly and quarterly targets for new ordering accounts and cross-sell. Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages. Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform. Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals. Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement. Support practitioners in progressing from initial use to consistent and effective execution. Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum. Document all practitioner interactions, activities, and follow-ups in CRM systems. Identify risks to adoption or engagement and take action to address them or escalate when needed. Gather and relay practitioner feedback, insights, and product-related observations to internal teams. Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations. Build and maintain trusted relationships with practitioners to support long-term engagement and retention. What you bring: Required: 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role. Strong communication, relationship management, and problem-solving skills. Experience conducting customer calls, trainings, or presentations. Ability to manage a book of business and prioritize work across multiple accounts. Experience using CRM systems such as Salesforce or similar tools. Ability to learn and apply product knowledge across multiple offerings. Bonus if you have: Experience in healthcare, wellness, or digital health environments. Familiarity with practitioner workflows or clinical operations. Experience working to sales targets or quota. What we can offer you: Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role. Flexible PTO and competitive pay, because work-life balance matters RRSP/401k match and competitive compensation packages to invest in your future Premium benefits package with customizable coverage, paramedical services, and an HSA. Fullscript discounts to save on high-quality wellness products Continuous learning opportunities to grow your skills and career Compensation range The salary range for this role is between $60,000 and $75,000 (CAD). Fullscript shares...