Principal Product Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager for the Channels email team.

About the job

We’re hiring a Principal Product Manager to own and lead strategic email data plane integrations strategy. You’ll navigate complex infrastructure challenges with demonstrable technical acumen while actively partnering with key external and internal partners. By transforming ambiguity into resilient, scalable systems, you’ll protect vital revenue streams and lay the groundwork for the future growth. Join us to define the next chapter of email at Twilio.

Responsibilities

In this role, you’ll:

• Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.

• Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements

• Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity

• Make synthesized recommendations on priorities by opportunity and timing

• Partner with GTM stakeholders to ensure successful and measurable delivery of commitments

• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.

• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment

• Collaborate with adjacent product managers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products.

• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.

• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.

• Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired.

• Experience in APIs or platform products, including designing for reliability, scale, and developer usability.

• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives

Location

This role will be remote in the United States, but is not eligible to be hired in CA,...